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Violation Handling Procedures

When becoming a partner of Vua Thợ, we consider that you have read, understood, and accepted all the rules mentioned in the Code of Conduct section for Vua Thợ partners. Additionally, Vua Thợ also has provisions on handling violations at various levels if the partner violates in the following cases.

Violation Handling Table

Attitude and Behavior

First Offense

Second Offense

Third Offense

Professionalism

1.1 Failure to wear all required accessories and uniforms as stipulated by Vua Thợ: missing hat and shirt, missing T-shirt and jacket, or unauthorized alteration of uniform design not in accordance with regulations during service execution.

Warning

Temporary suspension of cooperation until the partner provides full uniforms as required.

Permanent cooperation termination

1.2 Missing one of the required accessories or uniforms as stipulated by Vua Thợ: hat, T-shirt, jacket, or using untidy, informal uniforms, worn-out uniforms, faded colors during service execution.

Warning

Temporary suspension of cooperation until the partner provides full uniforms as required.

Permanent cooperation termination

1.3 Accepting service but not showing up to perform, self-canceling, or requesting the Client to cancel to exploit service fees, platform fees.

3-day cooperation suspension and Vua Thợ will recover the exploited amount if any.

Permanent cooperation termination and Vua Thợ will recover the exploited amount if any.

1.4 Performing service orders without prior contact confirmation with the Client and causing inconvenience to the Client.

Warning

3-day cooperation suspension

Permanent cooperation termination

1.5 Deliberately performing the wrong service that the Client has booked or performing the service not according to the schedule to exploit service fees, platform fees.

3-day cooperation suspension and Vua Thợ will recover the exploited amount if any.

Permanent cooperation termination and Vua Thợ will recover the exploited amount if any.

1.6 Intentionally not collecting the correct amount owed by the Client on the application or not refunding the excess money to the Client. Intentionally misappropriating or using the Client's property unlawfully.

3-day cooperation suspension and Vua Thợ will recover the exploited amount if any.

Permanent cooperation termination and Vua Thợ will recover the exploited amount if any.

1.7 Brokerage, transferring Clients to other workers (including verified worker accounts or external workers without accounts on the Vua Thợ application) to perform services or receiving Clients through intermediaries from other workers.

3-day cooperation suspension and Vua Thợ will recover the exploited amount if any.

Permanent cooperation termination and Vua Thợ will recover the exploited amount if any.

1.8 Deliberate behaviors causing noise while performing services without the Client's consent and causing disorder in the area where the Client resides.

Warning

3-day cooperation suspension

Permanent cooperation termination

Respect

2.1 Behaviors of rudeness, lack of respect, threatening harassment, disturbing or disclosing the Client's personal information outside of work purposes affecting the Client (posting on social media, communities, sharing with any third parties ...).

Permanent cooperation termination and Vua Thợ may refer the matter to the competent state authority for processing according to legal regulations when deemed necessary.

2.2 Taking unauthorized photos, filming, disseminating, and using the Client's image without the Client's consent for personal purposes.

Permanent cooperation termination

2.3 Refusing to provide services or displaying attitudes, behaviors expressing discrimination based on race, religion, nationality, region, gender, or any behavior causing harm, offense to the Client in any form.

Permanent cooperation termination

Safety

3.1 Inappropriate, disrespectful, harassing attitudes towards the Client (texting, calling, flirting for any purpose).

Permanent cooperation termination

3.2 Committing illegal acts against the Client, threatening or attacking the Client in any form.

Permanent cooperation termination and Vua Thợ may refer the matter to the competent state authority for processing according to legal regulations when deemed necessary.

3.3 Not ensuring labor safety rules, hygiene regulations when performing work.

3-day cooperation suspension

Permanent cooperation termination. Note: In case of violation of labor safety regulations causing serious consequences, affecting clients and/or the image, reputation, brand of Vua Thợ, Vua Thợ will consider and may terminate cooperation permanently from the first offense.

3.4 Causing injuries or harming the health of the Client due to negligence during service execution.

7-day cooperation suspension

Permanent cooperation termination

Competence

First Offense

Second Offense

Third Offense

Quality

4.1 Failure to meet star rating ratio as stipulated.

3-day cooperation suspension

7-day cooperation suspension

Permanent cooperation termination

4.2 Higher service cancellation rate than stipulated.

3-day cooperation suspension

7-day cooperation suspension

Permanent cooperation termination

4.3 Requesting, suggesting Clients to pay additional charges, tips, and money not in accordance with regulations.

Permanent cooperation termination and Vua Thợ will recover the exploited amount if any.

4.4 Intentionally not refunding excess money to the Client or not returning the Client's property.

Permanent cooperation termination and Vua Thợ will recover the exploited amount if any.

4.5 Intentionally seizing the Client's property for unlawful use; independently or in cooperation with others, requesting the Client to pay ransom to retrieve the property, providing false information when Vua Thợ contacts to verify the Client's property.

Permanent cooperation termination and Vua Thợ may refer the matter to the competent state authority for processing according to legal regulations when deemed necessary.

Respect

5.1 Registering multiple Worker accounts on the application for Vua Thợ partners.

3-day cooperation suspension

Permanent cooperation termination

5.2 Sharing accounts, using unauthorized accounts, or engaging in buying, giving, renting, borrowing accounts.

7-day cooperation suspension

Permanent cooperation termination

5.3 Using fake information, documents, falsified data, impersonation to complete partner account registration.

Permanent cooperation termination

5.4 Interfering with incentive programs, rewards, promotions.

7-day cooperation suspension and Vua Thợ will recover the exploited amount if any.

Permanent cooperation termination and Vua Thợ will recover the exploited amount if any.

5.5 Using other applications or software to exploit or gain advantage in receiving services.

7-day cooperation suspension and Vua Thợ will recover the exploited amount if any.

Permanent cooperation termination and Vua Thợ will recover the exploited amount if any.

5.6 Other dishonest behaviors: canceling services but still executing, printing fake invoices, ...

7-day cooperation suspension and Vua Thợ will recover the exploited amount if any.

14-day cooperation suspension and Vua Thợ will recover the exploited amount if any.

Permanent cooperation termination and Vua Thợ will recover the exploited amount if any.

Cooperation and support

6.1 Being rude, disrespectful, harassing, threatening, offending other Workers who are also Vua Thợ partners in any form; taking unauthorized photos, filming, monitoring, and asking for mobile phone numbers without the consent of the relevant individuals.

Permanent cooperation termination

6.2 Providing misleading information or gathering causing disorder affecting the credibility and image of Vua Thợ.

3-day cooperation suspension

7-day cooperation suspension

Permanent cooperation termination

6.3 Advertising for competitor companies while providing services for Vua Thợ.

7-day cooperation suspension

Permanent cooperation termination

6.4 Not cooperating when invited by Vua Thợ, not providing sufficient, correct information, meeting requirements, deadlines for information profile.

3-day cooperation suspension

7-day cooperation suspension

Permanent cooperation termination

6.5 Non-cooperation, opposition, or negative reactions to the Company's department, employees in any form.

Permanent cooperation termination

6.6 Spreading false information about officials, employees, or activities of Vua Thợ Company or any individual, organization in any form.

Permanent cooperation termination

6.7 Not participating in training courses, professional training programs as required.

Warning

3-day cooperation suspension

Permanent cooperation termination

6.8 Lack of constructive spirit, having strong reactions or being hostile when receiving feedback.

Warning

3-day cooperation suspension

Permanent cooperation termination

Compliance

7.1 Possessing, transporting, using drugs, alcohol, beer, stimulants, and other illegal activities; using alcohol, beer, tobacco, or stimulants while providing services to Clients.

Permanent cooperation termination and Vua Thợ may refer the matter to the competent state authority for processing according to legal regulations.

7.2 Committing illegal acts, including but not limited to: causing injuries, verbal harassment, sexual assault, coercion, murder, kidnapping, threats.

Permanent cooperation termination and Vua Thợ may refer the matter to the competent state authority for processing according to legal regulations.

7.3 Committing criminal acts under investigation.

Permanent cooperation termination and Vua Thợ may refer the matter to the competent state authority for processing according to legal regulations.

Attitude and Behavior

Professionalism

Respect

Safety

Competence

Quality

Respect

Cooperation and support

Compliance

Notice

All regulations stipulated in this Violation Handling Policy must be strictly respected, unless otherwise directed by the Company's Board of Directors. Depending on the actual situation and the severity of each act, including acts that are or are not specified in this Violation Handling Policy, the Company has the full right to apply different forms of violation handling, including but not limited to recovering all fees that the Handyman partner is entitled to related to the violation (if any) and/or suspending cooperation from the first violation. The Company's decision is final, and the partner agrees to accept and enforce this decision.
In the same case, if the Handyman partner has multiple violations, the penalty level is determined by the violation with the highest level, and the remaining violations are aggravating factors.
In addition to the handling methods specified in the Violation Handling Policy, the Company has the right to transfer the case to the competent authority for investigation and handling of serious acts as determined by the Company and/or provide information at the request of the competent authority. At the same time, the Company has the right to temporarily lock the Handyman partner's account and suspend cooperation until there is an official conclusion from the competent authority.
Violations that occur before the effective date of this Violation Handling Policy will be handled in accordance with the regulations in effect at that time. The Company has the full right to decide to amend or supplement the regulations in this Violation Handling Policy at different times and will notify the Handyman partner.
For acts that are not specified in this Violation Handling Policy but in which Vua Tho finds and assesses that they have the potential to affect the image, quality of service of Vua Tho or the interests of clients (including but not limited to safety of life and health), depending on the nature and severity of the act, Vua Tho has the full right to take action, including but not limited to permanently suspending cooperation with the Handyman partner.

Vua Tho sincerely hopes that our valued Handyman partners will cooperate and comply with the contents of this Code of Conduct and Violation Handling Policy to ensure that the operation process always runs smoothly.

We will regularly update these regulations. For your own benefit, we urge you to take the time to read carefully the details of the Code of Conduct and the Violation Handling Policy. We wish you good health and success in your work.