CODE OF CONDUCT FOR SERVICE PROVIDER
In order to ensure legal operations and positive experiences for both craftsman partners and clients, we hereby announce and apply the Code of Conduct for Service Provider Partners (hereinafter referred to as the Code of Conduct). This is an important document that all craftsman partners joining our system need to read, understand, and strictly comply with.
When registering, transacting, providing, or using services on the Vua Thợ application, craftsman partners acknowledge that they have read, understood, agreed to, accepted, and committed to strictly comply with this Code of Conduct. The use of Vua Thợ's services implies that craftsman partners are bound and regulated by the contents of this Code. In addition, the Violation Handling Form attached explains clearly each violation case and the corresponding handling level.
This Code of Conduct and Violation Handling Form shall come into effect and be applicable from March 15, 2024
Professional Ethics
Professionalism
- Always maintain a polite, cheerful attitude, and respect clients and colleagues
- Wear clean, neat uniforms appropriate for the job
- Use polite, understandable language, refrain from profanity, insults, offenses, or disrespectful behavior towards clients
- Comply with the regulations and guidelines of Vua Thợ as well as labor safety and environmental protection regulations
Responsibility
- Arrive on time, complete the work within the agreed deadline and quality committed to the client
- Registered Service Provider's phone number
- Be ready to assist and answer client inquiries
- Use appropriate materials, tools, ensuring the highest quality of work
- Have the right to require clients to comply with Vua Thợ's regulations
- Be liable for compensating clients or Vua Thợ for damages resulting from violations of the rules in this Code
- May be temporarily or permanently suspended if seriously violating the provisions of this Code
Information Security
- Keep personal information confidential and respect client privacy
- Do not use client information for other purposes
Honesty
- Provide accurate information about yourself, experience, and working ability
- Do not swap materials or charge unreasonable fees
- Provide correct technical advice, client issue status
- Adhere to Vua Thợ's pricing regulations
Fair Competition
- Do not disparage other craftsmen or engage in unfair competition
- Respect competitors and work together to develop the market
- Always learn, improve skills to better serve clients
Compliance with Legal Regulations
- Comply with Vietnamese legal regulations
- Do not violate copyrights, intellectual property of individuals or other organizations
- No fraudulent behavior, misappropriating client property
Cooperation and Support
- Support each other in the work process
- Wear clean, neat uniforms appropriate for the job
- Contribute to building a growing and reputable Vua Thợ community
Operating Regulations
Register accurate information
- Provide complete personal information, address, phone number, portrait photo
- Update information promptly when there are changes
- Absolutely do not use someone else's account or allow others to use your account
- Be responsible for the accuracy and legality of the information provided
Handling Complaints
- Listen to client feedback
- Support clients within your own capabilities
- Any disputes between Service Provider Partners and clients or Vua Thợ will be resolved through negotiation
- If unable to resolve through negotiation, Service Provider Partners may request intervention from Vua Thợ
- If necessary, Service Provider Partners may seek assistance from the competent state authority to resolve disputes
Receiving Requests
- Quickly respond to client requests
- Clearly discuss tasks, prices, and working hours
- Only accept tasks when capable of completing them
Status Update
- Turn on/off the 'Job Search Active' status to make it easy for clients to find and connect
- Update current location for clients to track
Completing Tasks
- Start and finish tasks on the agreed time
- Clean up after completing the job
- Ask for client permission before making changes during work
Rewards and Punishments
Rewards
Service Provider with good achievements, highly rated by clients will be rewarded according to Vua Thợ's regulations
Kỷ luật
Thợ vi phạm quy tắc ứng xử sẽ bị Vua Thợ nhắc nhở, cảnh cáo hoặc khóa tài khoản tùy theo mức độ vi phạm.
Violation Handling
Service Provider violating the code of conduct will be reminded, cautioned, or their accounts will be locked depending on the severity of the violation
Read moreOther Regulations
Furthermore, Vua Thợ encourages craftsman partners
Participate in advanced professional skill training courses
Provide services at competitive prices
Actively participate in Vua Thợ's promotion programs
Continuously learn and develop oneself to improve service quality
Vua Thợ believes that, with the cooperation of partner service provider, Vua Thợ will increasingly develop and become the most reputable craftsman connecting application in Vietnam
Vua Thợ commits
Provide a safe, transparent, and fair working environment for all service provider
Support service provider in skill development and income enhancement
Deliver the best quality services to clients
Yours sincerely,
Vua Thợ Team