Code of Conduct

• Attire: Always wear the official uniform (Vua Thợ branded T-shirt/jacket) in a clean and tidy manner and display the Service Provider ID card (if any) throughout the service delivery process. Attire must be courteous and in accordance with accepted social customs.

• Communication: Maintain a polite, friendly, and respectful attitude towards Customers, Vua Thợ staff, and other Service Providers. Use standard, clear language and strictly refrain from any form of impolite, profane, or offensive behavior or speech.

• Attitude: Consistently demonstrate dedication, cooperation, and a willingness to assist Customers with any service-related inquiries.

• Identity Verification (eKYC): The Service Provider must complete identity verification using an original, valid, and unexpired government-issued ID. The submitted images must be clear, unedited, and captured according to the Application's instructions. Vua Thợ will review the profile within 24 working hours. Any use of fraudulent documents will lead to permanent termination of the partnership.

• Skill Registration and Testing: The Service Provider may only register for trades in which they are fully competent. Passing the skill test on the Application is a mandatory requirement to begin accepting work. The Service Provider has a maximum of 3 attempts to pass a test for a specific skill; after the third failure, the Service Provider must wait 2 weeks to retake it.

• Activity Status: The Service Provider is responsible for managing their availability status by toggling skills "On/Off" and switching their job-seeking status to "Active" so the system can assign suitable Work Orders.

Vua Thợ recognizes and values the positive contributions of its Service Providers. Service Providers with outstanding performance, demonstrated through the following criteria, will be eligible for periodic reward programs:

• Maintaining a high average star rating from Customers.

• Achieving a high Work Order completion rate and a low cancellation rate.

• Receiving positive feedback and being added to Customers' "Favorite" lists.

• Actively participating in and completing advanced training courses organized by Vua Thợ.

• Reward forms may include (but are not limited to): cash bonuses credited to the Revenue Wallet, promotional codes, a "Top-Rated Service Provider" badge on their profile, and priority in receiving potential Work Orders.

• This Code of Conduct is effective from the date of issuance.

• Vua Thợ reserves the right to adjust, amend, supplement, or terminate the contents of this Code at any time to align with operational realities and legal regulations.

• All changes will be notified to the Service Provider via the Vua Thợ Application or the registered email address. The Service Provider's continued use of the Application after a notification of change constitutes their acceptance of the amended content.

• The Service Provider is responsible for regularly reviewing the latest regulations to ensure compliance.

1.1. A "Force Majeure Event" is any event that occurs objectively, is beyond the reasonable control of the Parties, could not have been foreseen, and cannot be overcome despite all necessary and possible measures being taken.

1.2. Force Majeure Events include, but are not limited to:

• Natural disasters: storms, earthquakes, floods, tsunamis, large-scale fires.

• Social events: war, civil unrest, terrorism, riots, widespread strikes.

• Governmental intervention: prohibitions, blockades, sudden changes in legal policy, requisition, or compulsory purchase by competent state authorities.

• Epidemics or pandemics as declared by competent authorities.

• Severe infrastructure failures: widespread power outages, collapse or disruption of the national telecommunications network.

1.1. Form of Notification: Immediately after the sanctioning decision is issued, Vua Thợ will send an official notification to the Service Provider through the following channels:

• An SMS message to the phone number registered with Vua Thợ.

• A general notice on the Vua Thợ Application.

1.2. Content of Notification: The notification will include the following basic information:

• Confirmation of the "Permanent Termination of Cooperation" decision.

• A clear statement of the reason for termination, with reference to the specific violation code in the Table of Violations and Sanctions.

• The effective date of the decision.

• Guidance on the next steps regarding financial settlement and other matters according to this procedure.